Absoft wins three-year technical support contract with Staffordshire County Council

Leading independent SAP consultancy Absoft has won a six-figure contract with Staffordshire County Council to provide technical support for its SAP business software solution.

Under the initial three-year deal, Absoft will provide high-level support to the local authority's internal team, delivering a dedicated SAP helpdesk service to ensure the stability of the system in its day-to-day use.

More than 5,000 users have access to Staffordshire County Council's SAP system within public services which include schools, colleges and emergency services across eight local district and borough council boundaries. SAP is also used to support the council’s social care solution including the 24/7 safeguarding of vulnerable children.

Aberdeen-headquartered Absoft won the contract in a competitive tender.

"We chose Absoft as our support partner because we were extremely impressed by its proposal and the quality of its support package," says Mike Hinton, SAP specialist at Staffordshire County Council.

"The company's expert team demonstrated a clear understanding of our requirements and were able to guarantee service continuity by providing named support staff, which is an important factor for us. We felt Absoft would be able to work well as an extension to our internal team."

Ian Mechie, managing director of Absoft, said: "This is a major technical support deal for Absoft  – and is a great example of the significant demand we have witnessed for our services from the not-for-profit sector, where organisations increasingly recognise the benefit of sourcing a specialist to help support their own teams.

"Ensuring the council’s SAP team has a familiar, consistent point of contact when help and advice are required will provide assurance that any issues can be dealt with quickly, and that its software system and setup is fit for purpose."

Absoft’s expanding not-for-profit sector customer base includes organisations such as Royal National Lifeboat Institution (RNLI), Scottish Qualifications Authority and ConstructionSkills.