SAP SUPPORT SERVICES
- THE JOHN COTTON GROUP
John Cotton Group is Europe’s leading manufacturer of duvets, pillows and mattress protectors, with an annual turnover of £90m and approximately 100 SAP users.
The company has a bronze-level support contract with Absoft for second line support to its internal SAP support team, including functional support for finance, sales and distribution and materials management, and technical and basis support.
John Cotton Group has benefited from knowledge transfer to its internal team and has been impressed by the flexibility of Absoft’s support service and the ease with which it can be managed and controlled.