Support Services

SAP Support

In our role as a SAP support provider, Absoft provides a high quality, consistent and cost effective SAP support service. Absoft SAP support covers the full spectrum of SAP functions, adjusts for peaks and troughs in demand, and goes beyond problem solving to enhance the smooth running of your entire business.

A SAP support provider like no other 

Companies who come to Absoft, stay with Absoft. We have never lost a SAP support customer to a competitor.

We offer:

• High quality, consistent SAP system support, covering the full range of SAP functions.
• Unrivalled flexibility and SAP knowledge transfer
• Second line support for your SAP team lets them concentrate on other priorities

The complete SAP support package 

Absoft offers a complete range of SAP support for business critical processes running under SAP ERP systems such as R/3: from Basis and technical support, through ABAP development, to functional and application skills.

Competitive rates 

Your chosen SAP support package gives you a specific number of hours to use every calendar month.  Our remote SAP support service also offers exceptional value for money with no compromise on service quality. 

SAP knowledge transfer 

By working alongside Absoft's SAP support specialists, your technical staff will gain knowledge and expertise.

Absoft has an excellent staff retention rate, which helps us build effective client relationships, whether onsite or  via our remote SAP support helpdesk.

Flexibility

With Absoft, unused SAP support hours can be rolled forward for use at peaks in support requirements. You can also carry forward unused hours for non-support purposes, such as development, small projects, process improvement, training or investigating new functionality.  To smooth out peaks and troughs in demand, you can move between SAP support levels when you need to.

Business benefits

• Cost savings – Absoft delivers value for money, and you only pay for the support you use
• Flexible package – need for ancillary arrangements
• Happy support staff – because they continually gain knowledge and because Absoft absorb stressful peaks in activity
• Smooth-running SAP support function – planned actions replace ‘fire-fighting’
• Increased efficiency and productivity through business continuity
• The peace of mind that comes from having a reliable SAP support service