AI in SAP AMS: From Reactive Support to Proactive, Self-Healing Operations

Webinar Replay

Many SAP teams still operate in firefighting mode – manual checks, ticket ping-pong, and preventable downtime. As landscapes evolve (S/4HANA, RISE, hybrid infra), traditional AMS strains to meet SLAs, documentation lags in transitions, and insights stay trapped in tickets instead of driving fixes.

In this webinar, Absoft’s AMS leaders show how AI augments managed services to shift from reactive to proactive: automated triage, AIOps monitoring with self-healing, and a consultant copilot that speeds root-cause analysis and resolution – without compromising governance, approvals, or auditability.

In this webinar, our experts cover how:

AIOps for SAP delivers always-on health checks and self-healing to prevent incidents and reduce downtime.
AI triage auto-classifies and routes tickets to the right consultant, improving SLA adherence and MTTR.
A consultant copilot suggests fixes from historical tickets, SAP KBs, and best practice – accelerating resolution.
Transition acceleration uses generative AI to create up-to-date KT packs and fill documentation gaps, cutting handover time.
Trend analytics surface repeat issues (e.g., month-end bottlenecks) and recommend permanent fixes over recurring tickets.
Guardrails & governance (approvals, audit trails, tenant isolation) keep AI safe, explainable, and compliant.
What’s live vs next: today’s triage/self-healing/assistant capabilities, near-term auto-RCA & SAP Service Request integrations, and future chatbot interfaces.

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What They Say

With three decades of SAP experience Absoft SAP Consultancy takes pride in partnering with our customers through the years to ensure we provide the very best innovative and cost effective solutions to meet the ever changing challenges of a fast paced business world.

“Listening to Absoft’s webinar was a lightbulb moment for us. Further discussion confirmed that in addition to their technical skills, the team really understood our concerns and our pain points as we made the decision to move our SAP system to the cloud.”

"Absoft provide invaluable advice on where we should be going next, you look at our business requirements and highlight a number of worked examples of what the future could look like based on the different scenarios.”

“We are in awe of the Absoft team – having an appreciation of the task that you’ve achieved, it’s still hard to believe how easy you made the transition look. You have done an exceptional job in keeping us all on the straight and narrow; we work with so many IT suppliers and I must say that working with Absoft has been an absolute pleasure.”