SAP Application Managed Service
AI-Driven SAP Application Managed Services, that is reliable, scalable, and cost-effective.
Why do you need an SAP Application Managed Service?
Managing and evolving your SAP environment requires more than just routine maintenance – it demands ongoing expertise, flexibility, and strategic alignment with your business goals. Our SAP AMS provides precisely that. Our service offers scalable, tailored support: whether you need functional assistance, technical insight, or help navigating SAP licensing. With our Application Managed Service, you ensure your SAP systems remain stable, optimised, and ready to support your business as it grows. You choose the level of support you need, targeted help or full-suite coverage, so you get maximum value without unnecessary overhead.
Absoft Don’t Just Support SAP. We Move The Needle.
Our SAP support services are designed to go far beyond issue resolution. We focus on moving the needle: optimising performance, business enablement, increasing system uptime, and uncovering cost-saving opportunities that directly impact your bottom line.
Whether you’re running SAP S/4HANA, SuccessFactors, or ECC, we align our SAP support to your strategic business goals.
We aim to help you achieve fewer support tickets, faster resolutions, and better outcomes, without adding unnecessary complexity or cost.
AI & Automation in Support
In today’s digital economy, speed, stability, and intelligence are essential. That’s why we’ve reimagined SAP Application Managed Service by infusing them with cutting-edge artificial intelligence. From automated self-healing, proactive issue detection to real-time insights and recommendations, our AI-powered support is built to optimise your SAP landscape and help your business stay ahead.
Automated Self Healing
Our Service Desk uses the knowledge base to recommend (and execute) solutions automatically, cutting down resolution times and freeing up your team for strategic work.
Proactive Issue Detection
We continuously monitor and analyse the system to detect potential issues before they become incidents. No more firefighting. Just smooth, uninterrupted operations.
Real-Time Insights & Recommendations
We use AI-powered analytics to surface trends, predict system behaviour, and provide actionable recommendations that drive better decisions faster.
Our SAP Application Managed Service has helped deliver measurable outcomes to our top 30 customers over the past 24 months, including:
20%
reduction in support cases raised, year on year.
25%
reduction in hours consumed, year on year.
31%
decrease in resolution times.
99.99%
enhanced uptime and system performance.
Zero
critical security incidents in SAP in the last 12 months.
Absoft has always been flexible and willing to go the extra mile in supporting Centrica E&P, and its consultants have become familiar names and faces within the business.
Our Managed Service: At a Glance
Application Managed Service
Functional Support
- Module-specific process support
- Self-healing
- Config changes
- Break-fix support
- Business Enhancements
- Automated Testing
- End-user training
Technical Managed Service
- 24 x 7 Incident Management
- Basis Administration
- Automated monitoring
- Patching & Maintenance
- Integration support
- Automated System Refresh
- Security & User Management
Infrastructure & Hosting
- Management of Cloud Services
- Performance Optimisation
- Landscape Rationalisation
- Security & Landscape Risk Analysis
- Cloud, On-prem, or Hybrid Support
SAP Licencing
- Licence optimisation
- Licence advice
- Audit Support
- SAP Maintenance
Delivery Models We Offer
Onsite
Our experts work on customer site, providing immediate, face-to-face support.
Offsite
Local support delivered from our UK HQ for flexibility and quick access.
Offshore
Full delivery from our global support centre to optimise costs and availability.
Hybrid
A hybrid model that combines local consultants with offshore delivery centres for efficiency and coverage.
Toolsets & Technology
Our technology foundation helps reduce manual effort, improve responsiveness, and keep your SAP landscape running at peak performance.
Automated SAP operations, with intelligent business process monitoring and AIOps.
Integrated case management, enabling real-time insights and service alignment.
Connected directly with your support portals to enable fast issue resolution and end-to-end visibility of your support status.
Customer Satisfaction
At Absoft, customer satisfaction is the cornerstone of our Support Service delivery. We are dedicated to maintaining high customer satisfaction and continuously improving our services.
Our Customer Experience Managers serve as the voice of the customer.
We are committed to fostering strong, lasting relationships that grow and strengthen over time.
Why Choose Us?
Intelligent Support
Increased value, lower cost
Industry experts
Customer Centric Approach
Frequently Asked Questions
Where are your consultants based?
We operate onshore, hybrid, and offshore models, combining UK-based consultants for strategic guidance and client alignment, with offshore delivery teams for 24/7 operational coverage and cost efficiency. This gives you the best of both worlds: expert insight and round-the-clock support.
Which SAP products do you support?
Our Application Managed Service is available to customers with SAP ECC, SAP S/4HANA, SAP SRM, SAP BTP, Ariba, BW, Datasphere, C4C, PI/PO, EWM and SuccessFactors, and other SAP products. We support systems both on-prem and in the cloud.
Can you help us plan for S/4HANA?
Absolutely! Our tool, CeleRITE, is a revolutionary AI-powered SAP platform designed to accelerate and simplify your journey to SAP S/4HANA. From system assessment to strategy and execution, CeleRITE helps modernise your SAP landscape with intelligence, speed, and precision.
Can you help optimise our SAP licence usage?
Yes. Our team regularly helps clients audit their SAP licences, avoiding unnecessary cost. In one recent case, we saved a client £2 million by redesigning their SAP infrastructure and avoiding a licence uplift.
How does AI improve your AMS offering?
Our AI-enhanced services predict and prevent issues before they escalate, automate repetitive tasks, and surface real-time insights into system health, performance, and usage. This reduces downtime, accelerates response times, and helps you make smarter, data-driven decisions.
Do you offer Functional or Technical Support as a standalone service?
Yes, we do. Our services are fully flexible, allowing you to choose only what you need. Whether it’s technical support for system performance and maintenance, functional support across core SAP modules, or complete Managed Services for ongoing system management. We tailor our support to suit your specific requirements, without locking you into rigid packages.
