SAP HR & Payroll Support

The ultimate SAP HR & Payroll support service that precisely aligns with your needs and UK legislation.

Many UK companies outsource their SAP support to organisations with overseas support capabilities and face consequences for failing to comply with UK legislation. Especially in the HR/Payroll domain where the accurate and timely application of country-specific legal changes is a core component of the support service.

Increasing legislative reporting demands such as Real Time Information, Pension Auto-Enrolment, Gender Pay Reporting and GDPR have driven an imperative for companies to establish support relationships with consultancies who are experts in keeping their systems compliant with current and future statutory requirements.

Looking for more information on Payroll support for the UK Public Sector? Contact us or visit this page.

Key Benefits

Flexibility

Based on your needs, you can choose between fixed-price and bank-of-hours price models. We recognise that every business is different, and we tailor our approach to you and your systems’ requirements.

Priority

A functioning system is crucial in the HR/Payroll area, especially when it comes to payday. We recognize the emergency of payroll support tickets, and our priority is a working system with minimum down–time.

Dedicated Manager

Every customer is given a dedicated account manager and service delivery manager. This way we have a deeper understanding of your organisation, your needs and your systems.

Compliance Updates

With Absoft’s SAP Payroll/HR support you receive regular updates on solution compliance with “Show & Tell” sessions with one of our consultants. Plus, every month you receive a Security Notes review.

Are you confident your SAP HR/Payroll is fully compliant with UK legislation?

Companies whose systems are supported by overseas support centres are discovering that they lack UK-specific expertise in these critical compliance-related areas. That is when Absoft can step in and help.

With UK compliance-related issues and fines hitting the headlines, the demand for specific SAP expertise and knowledge of UK legislation is increasing and companies are looking to ensure their systems are compliant. Absoft experts have decades of experience taking care of our clients’ payroll, making sure their processes and systems are up to date with the latest UK legislation.

Why Absoft?

Absoft is a UK-based SAP consultancy with over 30 years of expertise in UK Payroll. Our extensive experience spans clients of various sizes, industries, and backgrounds, allowing us to cater to the unique needs of each client based on their specific situation.

Recognizing the critical importance of payroll and compliance systems, we prioritize our Payroll Support accordingly. Having previously worked with SAP SuccessFactor’s predecessor, HCM Payroll in SAP ERP 6.0, we bring a wealth of understanding to the new HXM suite.

Download our customer success story

Learn how we add long-term value through SAP Support

Frequently Asked Questions

Where are your consultants based?

We are a 100% UK-based consultancy with all of our consultants working here in the UK. We do not offshore any part of our support services.

What are the key areas I should be considering for keeping my SAP HR and Payroll compliant?

From small changes relating to tax codes to larger changes such as GDPR, it is constantly moving and your SAP system should be regularly reviewed to ensure compliance in this area.

How are my support tickets managed?

We have a fully cloud-based, secure, support ticketing system, which our customers can access to raise calls and check the progress of their calls. All call correspondence is logged in this system. The service delivery manager takes responsibility for managing calls and assigns them to the relevant consultant for completion.

What happens if my systems are not HR/Payroll compliant?

Failure to adhere to certain pieces of legislation may result in a fine from HMRC – something that all companies would want to avoid!

What happens if my system is down?

Payroll systems are a paramount concern for every business, and our primary objective is to ensure seamless operation of your SAP HR/Payroll systems without any disruptions. In the event of an emergency incident, our consultants prioritise HR/Payroll tickets, aiming for minimal downtime and swift resolution.

How do I ensure that my SAP system is compliant with all UK legislation?

We recommend regularly reviewing your processes to make sure that they are in line with current legislation. With Absoft’s SAP HR/Payroll support, you have peace of mind as we make sure your SAP Payroll is compliant with all legislations.

Other Compliance, HR & Payroll Related Solutions from Absoft

SAP SuccessFactors

A comprehensive solution for HR management and payroll administration. SAP’s bespoke human experience management (HXM) suite gives businesses – from enterprise-class organisations to small and midsize firms – greater flexibility and control over their recruitment, employee performance, analytics, and learning activities. Learn more about SuccessFactors

GDPR for SAP

For customers that use SAP, the amount of GDPR-relevant data to consider can be vast and therefore a little overwhelming to those looking to make their systems GDPR-compliant. Unsure where to start with GDPR? Or do you want to make sure you have all your tables, landscape and interfaces covered? Absoft can help you, with our GDPR Heatmap Service. The GDPR Compliance Heatmap will highlight where your PII (Personal Identifiable Information) is kept in an easy-to-view format and will provide recommendations on how to tackle the data going forward.

Testimonials

Absoft’s track record for delivering value for our clients is unrivalled. Our customers praise our flexibility and ability to integrate with their internal teams.

“Absoft provides the University with so much more than simple technical support. In addition to those “bread and butter” items, the Absoft team is always looking for ways to continuously improve the functionality of our system and make our reporting requirements accessible. The team also provides us with training, as and when it is required, which helps us take control of issues internally.

"Over the course of our partnership with Absoft in the delivery of SAP technical support we have developed a co-operation that is like having an extension to our own internal team. The fluid communications between their team of consultants and ourselves has effectively meant they have become more like colleagues and that relationship has enabled us to deliver first class business support services for our SAP systems."

“Absoft keeps us constantly in the loop, and we have a real relationship with them. That shows through in their timely resolution of issues and handover of knowledge. “It’s ultimately down to a whole range of factors, from Absoft’s flexibility and integrity, to continuity of staff. We find it rewarding to work with a close-knit team you can always reach at the end of a phone.”

“From a support and customer service perspective, Absoft cannot be faulted; they instantly “get” what we’re looking for and the quality of support is excellent. As far as we are concerned, when we contact Absoft, we are made to feel that we are their priority and that, in itself, is the mark of superlative customer service.”

"Provision of consistent consultants is a key area of strength in the service we receive from Absoft. The consultants really know our business and we feel the service is akin to having remote Northern Rail employees working with us on our SAP system."