SAP Application Support
Flexible, bespoke and effective SAP Application Support services for your business.
We have identified a clear demand for an SAP Application Support service that precisely aligns with our client’s requirements and does not result in unused support hours.
Absoft focuses on service requirements instead of an hours-per-month support model. Augment your SAP Application Support package with add-on components, such as GDPR review services and legislative compliance health checks.
Our SAP Application Support Service
We offer a clear and supportive SAP transition methodology, guaranteeing a seamless move into a new operational support service. You will be assigned a dedicated Transition Manager, who will ensure your transition to Absoft SAP Application Support is successful.
During the In-depth planning stage we gather a considerable amount of knowledge about your SAP processes and share it with the wider Absoft support team. This way, our consultants become experts on the topic of your business and your SAP system and each of them can deliver efficient and high-quality support after your transition is completed.
SAP Support Centre
Our SAP Support Centre is a certified SAP Partner Centre of Expertise. We offer 1st, 2nd, and 3rd level support across a full range of SAP modules, for both cloud and on-premise solutions. Get in touch if you’d like to learn more about the people who will be or already are taking care of your SAP system.
Frequently Asked Questions
Absoft’s Application Support service is a fixed price, fixed scope SAP functional support offering. We carry out a full review of your systems and usage prior to the service commencing and predict your estimated support usage over the course of a year. You are free to raise as many calls with our support team as you like without having to worry about counting minutes or hours, while ensuring that you receive an efficient and reliable service from us. This is subject to our Fair Use Policy and your service will be reviewed periodically to ensure you are aligned with our predictions.
As well as day to day SAP functional support, the service also includes:
- SAP Notes Review – where our consultants will review and recommend relevant SAP notes that you should apply on a monthly basis
- SAP Consultancy Days – you will receive a number of consultancy days to use as you like throughout the duration of your support agreement. These must be booked in advance and can be used for small projects, training and backfill cover.
- You can also opt to include a number of add-ons to your support agreement – these include our GDPR heatmap and compliance review services.
- Every customer is given a dedicated account manager and service delivery manager to liaise with throughout the duration of the contract term.
Our Application Support service is available for SAP Business All-In-One customers as well as the SAP S/4HANA customers both on-prem and in the cloud. We offer support across all functional domains as part of this service. We also offer full technical managed services and hosting.
We are a 100% UK based consultancy with all of our consultants working here in the UK. We do not offshore any part of our support services.
We have a tried and tested transition methodology to make your move to Absoft as seamless as possible. We will carry out a comprehensive knowledge transfer with you to ensure that our consultants can hit the ground running on day 1 of your support contract, while also ensuring that all technical elements are in place. You will be assigned a dedicated transition manager who will take you through the whole process from start to finish and will communicate all progress with you.
We have a fully cloud based, secure, support ticketing system, which our customers can access to raise calls and check the progress on their calls. All call correspondence is logged in this system. The service delivery manager takes responsibility for the management of calls and assigns to the relevant consultant for completion.
With over 29 years of SAP expertise and consultants with over 600 years of combined experience, you will have access the most knowledgeable minds in SAP Application Support.
We will be an extension of your team, our dedicated SAP Consultants will know you, your business and your systems inside and out.
Tailored to your business
We tailor our services to suit your SAP Support requirements. As a result, you receive a bespoke and effective service custom-made for your needs.
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